How should you respond if you hear an instruction you do not understand?

• A. Say 'Say again' or 'Could you repeat that, please,' and then confirm.
• B. Ignore and proceed
• C. Ask a different question
• D. Delete the message

Answer: (A)

When you’re unsure about an instruction, the best move is to ask for repetition and then confirm what you heard. Saying something like “Say again” or “Could you repeat that, please” buys you the exact wording, so you can ensure you understood it correctly. After you hear it again, restate or paraphrase what you’ll do and confirm with the speaker. This keeps communication accurate and helps prevent mistakes from mishearing or misinterpreting.

Ignoring the instruction and proceeding risks acting on something you don’t fully understand. Asking a different question doesn’t address the lack of clarity about the original instruction. Deleting the message wastes the guidance you were given and can lead to confusion later.